Davos Klosters Bergbahnen AG

Davos Klosters Bergbahnen AG is a Swiss company and takes care of the daily operation of the mountains. The managed area covers an area of 150 km². This includes mountain railways, ski slopes, hiking trails and hotel and restaurant operations. With 1,200 employees, Davos Klosters Bergbahnen AG is one of the largest employers in the region.

  • 43 transport facilities
  • 26 hotels
  • Approx. 1200 employees
  • Approx. 27 million cash flow
safeREACH is exactly what we were looking for. We alert emergency services to evacuations, avalanche and fire incidents and can now reach everyone faster and pass on information. Participant feedback makes it immediately clear who is available for an operation. The system is easy to configure and to operate.
Beni Walder, Technical Manager at Davos Klosters Bergbahnen AG

The problem

Davos Klosters Bergbahnen AG was looking for a way to rapidly alert rescue forces, in case a cable car facility had to be evacuated. The emergency managers should have a good overview of who can participate in the evacuation.

The solution

With safeREACH, a quick reaction to technical incidents or natural events is possible. The status of the system can be transmitted immediately. In addition, safeREACH is used to alert the emergency services in the event of avalanches and fires.

Beni Walder, Technical Manager at Davos Klosters Bergbahnen AG

Four questions for Beni Walder

Beni Walder is Technical Manager at Davos Klosters Bergbahnen AG.

We talked to him about safeREACH.

What are your use cases for the safeREACH system and what do you particularly like about safeREACH?

One application is when a cableway installation has to be shut down. This happens, for example, in the event of a storm or a technical malfunction.

In this case, safeREACH can be used to immediately communicate the status of the installation to leasing companies, partner companies, cash desks, marketing, e.g. We therefore alert and inform not only the emergency services but also hut and restaurant staff. In addition, safeREACH is used to alert the emergency services in the event of avalanches, cable car evacuations and fires.

In addition to the app alerting, we also use the call and email alerting as further channels to reach all people and pass on information.

What I particularly like about the system is the clear and simple configuration. I can immediately create new scenarios, add participants and set everything up myself. In an emergency, of course, the triggering has to work quickly and easily. This works perfectly with safeREACH.

Particularly relevant for us is the participant confirmation, which is displayed in the app and in the cockpit immediately after the alarm. This makes it directly clear who is available in an emergency.

What challenges have you had in the past that safeREACH can help you solve in the future? 

Our challenge was to alert 130 participants easily and quickly. Before the introduction of safeREACH, this only worked by means of a phone call. So every participant had to be phoned through. That was time consuming.

With safeREACH, this has now become easier and gives the leaders more time for other things.

If you had to describe safeREACH in three words, which ones come to mind?

Reliable, user-friendly, work simplification

Do you have any feedback for us?

safeREACH is a very reliable and user-friendly software, both in application and configuration.

Find out how you too can use safeREACH for better crisis management in your organization

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