Alerting Software for Public Authorities & Organizations
Quickly reach the right people during emergencies and critical incidents - across departments, locations and areas of responsibility.
When multiple teams need to work together
Public authorities and organizations are often structured across different departments and areas of responsibility. Larger administrations may also operate across several offices or locations. During a critical incident, it must be clear who needs to be notified and who is responsible for coordinating the response.
Different situations require different teams: an IT outage may involve IT and information security, a threatening situation may require internal security personnel, while a larger incident may require senior management and the crisis team.
With safeREACH, different alerting workflows can be prepared in advance and launched when they are needed.
Over 20 years of experience in alerting
IT alerting, fire alerts, alerting company first responders and much more. ISO-certified server infrastructure. Used by SMEs, corporations, authorities and public organizations.
Coordinate alerts across public authorities and organizations
Critical incidents often require several teams or departments to be notified at the same time or in a predefined sequence. Responsibilities and workflows should therefore be clear before an incident occurs.
With safeREACH, predefined alerting scenarios can be prepared for different situations. This allows you to reach the relevant departments, on-call personnel, management or crisis teams and keep track of responses in one place.
How the use of safeREACH can affect your organization
| without safeREACH | with safeREACH |
|---|---|
| Slow alerting via telephone using telephone lists. | Alerting in real time per app, desktop, phone, and email |
| Long search for the right alarm plan | Immediate access to the right scenario |
| Cumbersome communication in the event of a crisis | Crisis communication with exactly the right people via the app |
This turns predefined alerting procedures into actionable workflows and ensures that the right people receive the information they need.
Alert across departments, offices and locations
Who needs to respond depends on both the organization and the incident. A local event may only affect one office, while a larger incident may require several departments, management or the crisis team.
With safeREACH, different recipient groups and alerting scenarios can be prepared in advance. IT and information security can be alerted during a cyber incident, technical teams during a building-related disruption, or management and crisis teams during a major incident.
This allows alerting processes to reflect the actual responsibilities within the organization.
Turn emergency plans into prepared alerting workflows
Many public authorities and organizations already have emergency, alerting or crisis response plans. During an incident, the procedures defined in these plans need to be put into action quickly.
With safeREACH, these procedures can be translated into practical alerting scenarios. Recipient groups and relevant information can be prepared in advance, responses can be tracked centrally and additional people can be notified when required.
Alerting software does not replace professional emergency planning. It supports organizations in putting the alerting processes derived from those plans into practice.
Protect employees in public-facing roles
Not every critical incident affects an entire organization. Employees working directly with members of the public may need immediate support, for example in situations involving aggressive behaviour, threats or escalating conversations.
A silent alarm allows employees to request help discreetly without drawing additional attention to the situation. Depending on the organization's security concept, colleagues, security personnel or other predefined contacts can be alerted.
Stay operational during cyberattacks and IT outages
When central IT systems or regular communication channels are disrupted, IT, information security, management and other responsible teams still need to be reached quickly.
Predefined alerting scenarios provide a clear process for bringing the necessary people together during an unexpected IT incident.
Prepare your organization's alerting workflows
What happens today when a crisis team needs to be activated, on-call personnel need to be reached or several departments have to coordinate during a critical incident?
Bring an existing alerting workflow or a specific scenario from your organization. We will show you how it can be implemented with safeREACH.
