Privacy Policy

Privacy Policy for the Internet Service Platform

as of December 2019

The protection of privacy is an important concern for us when processing your data. The processing of the collected data is carried out in accordance with the provisions of the General Data Protection Regulation (DSGVO), the Data Protection Act (DSG) and other legal provisions applicable to electronic commerce.

1. The body responsible for data processing:

Responsible for data collection and processing is safeREACH GmbH, Getreidemarkt 11/10, 1060 Vienna (hereinafter: Service provider; e-mail:; telephone: +43 1 375 75 75 50).

2. Use of cookies:

No cookies are stored through the use of our website or our application. When the user logs into the customer area on our website, information in the form of “cookies” is temporarily or permanently stored on the user’s end device, which automatically recognises the user on his next visit.

Cookies are small text files which, for example, make it possible to recognise the end device without establishing a concrete personal reference. If the storage of cookies by the service provider is not desired, it is requested that the browser be set so that it deletes cookies, blocks all or certain cookies or issues a warning before cookies are stored. Please note that such settings may impair the functionality of the service provided by the service provider. Further functions of the cookies used by us can be found in section 5.

3. Automatically collected, non-personal data:

By using our app, our web server stores the name of your internet service provider as well as the date and duration of your use by default.

In addition, the service provider uses Google Mobile Analytics and Fabric to collect further non-personal data, such as for click flow analysis. This does not place any cookies on your end device or create a personal reference.

The service provider uses this information to improve the services and functions of the app. No personal data is collected by Blaulicht as a result.

4. Collection, processing, use and forwarding of personal data:

4.1 Personal data is only collected by the service provider if you or your organisation actively provide it to us, e.g. to create your customer account. We collect the following data for this purpose: Your full name, your e-mail address, your telephone number and your function within the organisation.

Furthermore, our app can determine the location of the users, provided they enable such a function, in order to be able to show the organisation to which the user belongs as its member exactly where the emergency forces or the persons prepared for deployment are located.

4.2 The personal data collected from you will only be processed for the purpose of fulfilling the contract (providing a communication tool for the purpose of transmitting/sending messages/information). Any further use or disclosure of your data will only take place with your consent. After complete processing of the contractual relationship, the user data will only be stored for as long as is necessary due to retention periods under tax and company law. After expiry of these periods, the data will be deleted or anonymised unless you have expressly consented to its further or other use.

4.3 Insofar as you as an organisation provide us with data of your members, we draw your attention to the fact that it is your responsibility to obtain their consent to forward the data to us. With the transfer of the data, you simultaneously assure that you have obtained the consent of the person concerned.

4.4 Personal data will only be collected from or transferred to state institutions and authorities within the framework of mandatory national legal provisions.

4.5 Furthermore, your data will be forwarded to these categories of companies for the purpose of processing the contractual relationship:

Accounting and invoicing
Transport service provider

Your personal data will not be forwarded to a country outside the EU or the EEA (so-called third countries).

4.6 Via the app, direct communication takes place between the user’s terminal device and the servers of the service provider. This communication is encrypted by https.

4.7 The decision as to whether we enter into a contract with you is based on a manual review of your documents, there is no automated decision making (profiling).

4.8 The employees and subcontractors of the service provider have been contractually obliged to maintain confidentiality and observe data secrecy.

5. Google Analytics:

This website uses Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, (“Google”). The use is based on Art. 6 para. 1 p. 1 lit. f. DSGVO. By using the service provider’s website, the user consents to the processing of data collected about him/her by Google for the use of Google Analytics.

Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website, such as browser type/version, operating system used, referrer URL (the page previously visited), host name of the accessing computer (IP address) or time of server request are usually transmitted to a Google server in the USA and stored there. Google is a participant in the EU-US Privacy Shield, which prescribes minimum standards for the protection of personal data of Europeans whose data is stored or processed in the USA.

The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. We have also added the code “anonymizeIP” to Google Analytics on this website. This guarantees the masking of your IP address so that all data is collected anonymously. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there.

On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

6. Dispatch of text messages:

The service provider also provides an SMS service through which the organisation can send messages to its members and vice versa. The organisation is informed by SMS if a member is not reachable (offline) at the time of a notification attempt made via the app or SMS.

When using the SMS service, the telephone number of the sender and the recipient as well as the time of sending and receiving are recorded. This data is not stored by the service provider for longer than is requested by the users, is necessary for the processing of the selected service or the service provider has a legal obligation to do so.

7. Data security:

To protect customers’ data from unauthorised access and misuse, the service provider has implemented extensive technical and organisational security measures.

The service provider continuously checks all existing systems (hardware and software) for possible threats in order to be able to react quickly to acute security or integrity breaches at any time.

8. Information on user rights:

If your personal data is processed, you are a data subject as defined by the GDPR and have the following rights:

8.1 Right of information

You have the right to obtain confirmation as to which personal data concerning you are being processed. You have the right to obtain information on the purposes for which your data are processed, the categories of personal data processed, the recipients or categories of recipients of the personal data and the duration for which your data are stored. You have the right to obtain a copy of the personal data undergoing processing.

8.2 Right of rectification

You have a right of rectification and/or completion vis-à-vis Blue Light, insofar as the personal data processed concerning you are inaccurate or incomplete.

8.3 Right to restrict processing

You may request the restriction of the processing of personal data concerning you under the following conditions:

if you dispute the accuracy of the personal data concerning you for a period of time that enables us to verify the accuracy of the personal data;
the processing is unlawful and you object to the erasure of the personal data and request instead the restriction of the use of the personal data;
we no longer need the personal data for the purposes of processing, but you need them for the assertion, exercise or defence of legal claims; or
if you have objected to the processing and it has not yet been determined whether our legitimate grounds override your grounds.

Where the processing of personal data relating to you has been restricted, those data may be processed, with the exception of their storage, only with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of substantial public interest of the Union or of a Member State.

8.4 Right to deletion

You may request that those data which are no longer necessary for the performance of the contract be deleted without delay, as long as there is no opposing legal reason for which the service provider would be obliged to retain them or no exception exists which makes it necessary for the service provider to continue processing the data.

8.5 Right to data portability

You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format. You also have the right to transfer this data to another controller without hindrance from us, provided that the processing is based on consent or on the fulfilment of a contract and the processing is carried out with the help of automated procedures.

In exercising this right, you also have the right to have the personal data concerning you transferred directly from one controller to another controller, insofar as this is technically feasible. This must not affect the freedoms and rights of other persons.

8.6 Right of objection

You have the right to object at any time to the processing of personal data concerning you. The service provider shall no longer process your personal data unless the service provider can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the purpose of asserting, exercising or defending legal claims. You may exercise your right to restriction for the duration of this review. This means, for example, that the data will no longer be processed for the duration of the review.

8.7 Right to revoke the declaration of consent under data protection law

You have the right to revoke all declarations of consent for data processing that is not necessary for the performance of the contract and the fulfilment of legal obligations at any time without giving reasons and free of charge. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

8.8 Right to complain to a supervisory authority

If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, you can complain to the supervisory authority. In Austria, this is the data protection authority, Wickenburggasse 8, 1080 Vienna, telephone: +43 1 52 152, e-mail:

If you have any further questions regarding the collection, processing and use of personal data or the correction, deletion or blocking of such data, please contact the service provider. The service provider can be contacted by post at Getreidemarkt 11/10, 1060 Vienna, by e-mail ( or by telephone at +43 1 37575-50.

9. Newsletter:

You expressly agree that we may carry out your data for the purpose of marketing communication services or providing value-added services as well as other transmissions. We collect, process and use such data and personal data only for our own marketing, advertising, statistical and consulting purposes (e.g. preferred tariff zone, sales volume, preferred times of day etc). You can revoke this consent at any time in writing (by e-mail, letter or by pressing an “unsubscribe link”).

10. Change in privacy policy:

Since technology and procedures on the Internet develop very quickly, the provisions here and our terms of use also change. We therefore reserve the right to send you notices about the applicable provisions at certain intervals. Nevertheless, you should visit our website regularly and take note of any changes. Unless otherwise stated, the use of all information we have about you and your accounts is subject to these Terms (as updated from time to time). We assure you that any material changes to this policy that result in weaker protection of previously obtained user information will only be made with your consent.